Meet the Accolade Team

For over 19 years now I have enjoyed helping individuals I care for to live their lives as independently as possible, and looking for the right solutions to do so. Accolade is an extension of the ethos I advocate, which is dedicated to person centred tailored care, underpinned by transparency and accountability. I take pride in offering a highly responsive and forward thinking service to our clients which gives great peace of mind that we are always available to help, or if any problems arise. I have a vast wealth of hands on experience supporting a diverse group of vulnerable adults in the community, including the elderly, individuals with learning disabilities, autism, brain injury and physical disabilities. Over the years, whilst working on the front line of Health and Social Care services I have been committed to offering the very best practices within the care sector.

Along with my previous experience of working as a registered manager for a domiciliary care provider I hold a level 5 diploma in Leadership for Health and Social Care, I am a certified Person- Centred Planning facilitator and Moving and Handling trainer.

My journey with Accolade began in October 2022, when I joined as a support worker for both the complex and community care teams. As an immigrant to the UK, Accolade has become a second home to me—a place where I’ve found shared values in person-centred care, honesty, and integrity. These principles are at the heart of everything I do, both professionally and personally.

I hold an NVQ Level 2 in Health and Social Care and am currently working towards my Level 3 qualification. In November 2023, I was proud to be promoted to Senior Support Worker, and in July 2025, I advanced to the role of Field Care Supervisor. In 2024, I also became a certified Moving & Handling Trainer, further strengthening my ability to support the team and ensure best practice in safe care delivery.

In my current position, I continue to provide personalised care that meets each individual’s unique needs. I also help maintain the high standards set by Accolade by conducting spot checks and observations, and by guiding and supporting staff in correct moving and handling procedures.

I joined Accolade Support & Care in February 2020 as a Care Manager, and in July 2025 I progressed to a Deputy Manager/Operations Lead position. Along with Sylwia (Registered Manager) I oversee the day to day running of the organisation to ensure the service we provide to our clients is safe, effective, and well led. I have over 17 years’ experience in Health and Social Care; I previously worked in a clinical setting within Offender Health as a Registered Nursing Associate and continue to retain my registration. At Accolade, my role includes meeting new clients and assessing their care needs, along with creating their personal support plans and risk assessments and overseeing day-to-day client care management.

As a Nominated Individual, I assist Sylwia with the quality assurance compliance, set up and monitors schedules to ensure client re-assessments, courtesy calls are completed within their due dates and I am responsible for the legal obligations of the company in Sylwia’s absence. I also oversee and adjust our electronic systems such as Birdie. As a Caldicott Guardian I oversee the sharing of personal information to ensure the purpose for sharing information is justified and shared in a confidential and ethical way. If you have any questions regarding sharing of information, please contact the office on 01242 308008 and ask to speak to me.

I joined Accolade Support & Care in February 2020 as a Support Worker. Since then, I’ve completed my Level 3 Diploma in Adult Care, which supported my progression to Senior Support Worker and, more recently, to my current role as Care Coordinator.

Working as a Support Worker gave me a strong foundation in hands-on care and a deep understanding of the needs of both clients and staff. That experience has been invaluable in helping me carry out my responsibilities as a Care Coordinator with empathy, insight, and confidence.

In my current role, I’m responsible for ensuring the smooth running of staff and client rotas, supporting the care managers, and handling incoming enquiries. I take great pride in being a key point of contact for both our team and the people we support.

Helping others has always been a passion of mine, and I feel truly honoured to have such an importand and meanigful role.

I have worked in the care sector for over 20 years and hold a Level 5 Diploma in Leadership for Health and Social Care, which I completed in 2019, alongside a variety of other relevant training.

I joined Accolade Support and Care in May 2017 as a Field Supervisor, later progressing to the role of Care Manager, and in 2024, stepping into my current position as Compliance Manager. My role is focused on ensuring that all our clients receive exceptional, person-centred care tailored to their individual needs and preferences.

I am responsible for overseeing our team of support workers, often working alongside them to help them gain the skills and confidence to provide care that is safe, respectful, compassionate, and empowering. I also assist with new client assessments and oversee the ongoing care of our clients, ensuring they feel settled, supported, and happy with the care they receive.

At Accolade, we work as a united team with a shared commitment to quality and a positive, proactive approach. Together, we strive to uphold the highest standards—and as we like to say, we’re proud to be the ‘A’ Team!

My career in the health and social care sector began in 2012, driven by a strong passion for making people feel understood, listened to, and treated with dignity and equality. Since then, I have dedicated myself to building both experience and knowledge in delivering exceptional care to elderly and vulnerable individuals, with a focus on promoting their health, safety, and independence—particularly within their own homes.

Alongside my hands-on experience, I have completed a variety of training courses and I also hold a Level 3 qualification in Health and Social Care, which deepened my understanding of conditions such as diabetes, multiple sclerosis, Alzheimer’s disease and other types of dementia, as well as topics including moving and handling, mental health awareness, and end-of-life care. I look forward to further expanding my knowledge by progressing to a higher-level qualification in Health and Social Care.

In July 2025, I joined Accolade Support and Care as a Field Care Supervisor. I find it highly rewarding to help clients maintain their quality of life in the comfort of their own homes. In addition to supporting our clients, I ensure our support workers have the information and tools needed to provide compassionate, high-quality care. I also assist with administrative duties, maintain accurate daily records, and help manage day-to-day issues to uphold the high standards Accolade is known for.

I joined Accolade Support and Care in July 2025 as a Care Manager. With over 10 years of experience in the care sector, I am committed to delivering the highest standard of person-centred care. I hold a Level 3 qualification in Health and Social Care and I am preparing to begin my Level 5.

My background spans a wide range of settings, including care homes, domiciliary care, residential and nursing services, as well as dementia, end-of-life, and complex care. This breadth of experience has equipped me with a deep understanding of the diverse needs of individuals and how best to support them.

In my current role, I carry out initial assessments, ongoing reviews, and oversee the quality and delivery of services. I work closely with clients and their families to ensure their care is tailored, responsive, and meets their evolving needs.

Working at Accolade is incredibly rewarding. The organisation truly puts clients at the heart of everything it does, and this is reflected in the outstanding care provided. I’m also fortunate to be part of a supportive, compassionate team that shares the same values.

I joined Accolade Support and Care in April 2023 as a support worker and from then I have since been promoted to the role of a Senior Support Worker. Working alongside this A Team has helped enhance my capabilities; I have always been one with a lifelong passion of caring for others and Accolade Support and Care has been the right environment for me to ensure that I run with that passion and people centric vision.

My new role as a Senior Support Worker is to always support the management team in providing the best, most excellent and most preferred person- centred service to all our clients. I will also be assisting with client assessments and making sure their support plans are in line with their personal needs. My role also includes assisting with the shadowing of new support workers as well as leading by example at any given time I’m working.

Together with other trainings I’ve had in the past 3 years , I have a lot of experience is caring for vulnerable adults including those with Dementia and Learning disabilities and Multiple Sclerosis.

Along with many other certificates I hold a Care Certificate , Moving and Handling Certificate; First Aid Skills, Mental Capacity, Safeguarding Adults, Medication Administration, Nurse Aid Training with the Red Cross and Infection Prevention and Control .