Why Choose Us


Personalised care, Honesty and Integrity… That's our way!

Cheltenham Care and Support

We want the people we care for to become as independent as possible and for everyone involved to have complete transparency on the status of each person’s care.

That’s why we have developed our care support processes around 3 core principles:

1) Everyone is unique – so we put ‘person centred’ care plans at the heart of everything. It’s your life, it’s your care and that is our starting point getting to know and understand you.

2) Everyone needs unique support – so our staff are trained in the specific requirements of every person we help. They get additional training whenever they need it.

3) Complete transparency – our daily reporting and monitoring process means everyone involved gets a clear picture on how the people we care for are doing.

Our process enables us to manage the full care requirements of each person as efficiently as possible. Family members and those involved in their care get all the relevant information they need whenever they want it. Case managers can have peace of mind and reporting that is streamlined to the way they work.

  • We have been awarded Top 20 Gloucestershire Care Providers award four years in a row, being the highest rated in the local area. Our clients and/or their significant ones’ feedback is our proudest testimony and a feel for the kind of services that we provide and you can expect from us.
  • We are small enough to give that personal touch and go the extra mile for you
  • We are small enough to give that personal touch and go the extra mile for you
  • We arrive on time
  • We provide consistency of support workers to build relationship and trust with you
  • For your safety and to ensure that our support workers carry out their visits as planned we use an electronic monitoring system called Birdie, which is at no cost to you. We also use Birdie to record your care notes, any assistance with your medication and any other significant information, which then may be accessed and viewed by you, or your significant one(s) with your permission.
  • We are highly responsive to our clients’ changing needs.
  • We are approachable and available to help with any unexpected situations as they arise

Accolade Support and Care is accountable for continuously improving the quality of services and safeguarding high standards of care and support by creating an environment in which excellence in care will flourish.

Care provider in Cheltenham and surrounding areas

We understand that selecting the right staff and equipping them with the skills and tools they need to carry out their role confidently, with honesty, respect and safety are vital in order to achieve our aim, which is to improve quality of life for everyone we support.

If you would like more information about Accolade and what we can do for you or your loved one please get in touch.

We are here to listen and understand your needs in an atmosphere of respect and confidentiality.

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