What Our Customers Say


Everyone is uniquely different and has differing priorities and preferences.

Excellent service throughout. Very well organised and run business with reliable and helpful staff, a pleasure to deal with."

Charles H (Husband of Client), Jan 2020

I cannot recommend Accolade more highly. The care, kindness and organisation are second to none. We had moved my mum’s care from another organisation and the difference was staggering. From the manager through to the carers - all were wonderful. There is a consistency of care in that the same carers attend and they were introduced to my mum before they started so she was familiar with them. Most importantly she liked them all. Staff liaised with me immediately if there were any issues. There is no doubt that without Accolade my mum would not have been able to stay in her own home almost to the end. Completely exceptional. Thank you."

JB (Daughter of Client), Feb 2020

The service provided by Accolade is excellent and without their help life would be a struggle. All members of staff are very efficient and will always complete any extra little tasks requested."

JS (Client), Jan 2020

The team are all professional, caring and conscientious. Contact with the office and all admin is very good. The girls who attend are prompt, thorough, professional and caring."

JH (Client), Nov 2019

Accolade provides a wonderful service of care and support delivered with dignity. The management are organised and connected and the carers provide a very personal service to my elderly mother. I know that all at Accolade have my mothers best interests at heart. Thank you."

LE (Daughter of Client), Jan 2020

I have been very pleased with the care and support Accolade have given to my Mum who lives with dementia. We have been through some challenging times. The carers and management team go to great lengths in providing personalised care in a professional and sensitive manner. Communication has been excellent. Mum is now in residential care and Accolade supported us as a family to make this transition. Thank you for all your hard work.

Wendy W (Daughter of Client), Nov 2019

Accolade have been amazing in the care they provided for my nan. Always went over and above their duties to make nan happy. They always kept me informed on any issue that came up for a speedy solution. I can not fault Accolade in any way, the kindness and support when my nan sadly passed away was also above and beyond, with three staff members attending nans funeral. The manager really does have ‘care’ at the forefront of everything they do. I would highly recommend Accolade to help care for your loved ones."

Laura (Granddaughter of Client), March 2020

Accolade has supported my elderly father since he moved to Cheltenham last year. They have been able to adapt to his needs as they have developed which has allowed him to live as independently as possible. They have been very sensitive and caring and always put my father first. I have no hesitation in recommending Accolade."

Roger S (Son of Client), Nov 2019

A truly gifted group of carers. Professional, warm and very caring. My mother looks forward to their visits every day. I am so grateful for what they do and would highly recommend them to anyone looking for care and support at home."

Peter B (Son of Client), Nov 2018

We have been working with the team at Accolade for the past 6 months and have been 100% happy with the quality of service and care they provide. My father was initially unsure about having "strangers" coming to help him but he now looks forward to their visits each morning and enjoys the company and chat - and their occasional singing! I live some distance from my father so it is reassuring to know that someone is looking in on him each morning and helping him with the little things that help set him up for the day. The team are friendly, flexible and have genuinely made an effort to get to know my father and understand his needs. They are well trained and if they have any concerns about my father they phone into the office and I am made aware straight away."

Alison W (Daughter of Client), Jan 2020

If you would like more information about Accolade and what we can do for you or your loved one please get in touch.

We are here to listen and understand your needs in an atmosphere of respect and confidentiality.