Privacy Policy

Privacy Policy

YOUR PERSONAL DATA:

WHAT WE NEED

Accolade Care & Support will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information.

This does however include:

  • Name
  • Email
  • Phone

WHY WE NEED IT

We need to know your basic personal data in order to provide you with notice writing and analysis services in line with this overall contract. We will not collect any personal data from you we do not need in order to provide and oversee this service to you.

The web forms will collect the information upon submission, we then use this information in order to contact yourself as per your request.

WHAT WE DO WITH IT

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

DO YOU TRANSFER DATA OUTSIDE THE EUROPEAN ECONOMIC AREA (EEA)?

We do not transfer any data outside of the EEA.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 2 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information. Please contact via the details are the end of the policy if you wish to have you details destroyed.

WHAT ARE YOUR RIGHTS?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact Accolade Care & Support who will investigate the matter.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).

HOW TO GET IN TOUCH WITH US?

If you would like to contact our Data Controllers then please contact Accolade Care & Support using the details below.

Accolade Care & Support

Sunningend Business Centre,
Maxet House,
Lansdown Industrial Estate,
Gloucester Rd,
Cheltenham, GL51 8PL

Tel: 01242 308 008

If you would like more information about Accolade and what we can do for you or your loved one please get in touch.

We are here to listen and understand your needs in an atmosphere of respect and confidentiality.

Start Pattern